FAQ

BEFORE YOU VISIT...

Payment options





COVID-19 Health and Safety


We are complying with the recommendations from the Province of Ontario and will ask our visitors to please wear a mask at all times. Outdoor browsing areas will be available in the summer months. Online orders are also a great option if you're staying close to home this season!




Quality assurance


If you are not satisfied with your purchase please be in touch so we can make things right! linensandlavender@gmail.com We use the products we stock in our home, and want to ensure you feel comfortable doing the same.




Gift Cards


Gift Certificates can be purchased, just call or email us @ (705) 282-7124 or email us at linensandlavender@gmail.com. Gift Certificates are onlly available for use in store only.





CUSTOMER CARE

At Linens & Lavender, we aim to give you the best customer experience. We offer only the best handpicked products that we use every day personally. At Lines & Lavender, we strive to treat every customer with the utmost care possible. We offer a seamless return program that best suits your needs, and we will also field all customer complaints. Customer feedback is always welcome and we love to hear back from customers so we can provide the best experience possible. 

PRIVACY & SAFETY

All personal data that is collected by the store is kept safely with the help of advanced technology. The Data is used for the customer to have the best shopping experience. Starting with tailoring promotions and curating future products for the store. All transactions are done securely through Square, which uses state of the art encryption technology. As for shipping concerns, all addresses are hidden behind SSL  secure communications systems.  

SHIPPING POLICY

Shipping policies are in the works, for any questions e-mail us at linensandlavender@gmail.com for more details call anytime at (705) 282-7124. 

RETURN & EXCHANGE POLICY

Linens & Lavender will accept, for return or exchange, items in unaltered conditions, free of damage and unused. For a full refund or exchange mail out your item within 30 days of the receiving date with the receipt. If you are wanting to exchange a product we will happily accommodate that with one or more products.